Ever had one of those days or week? I am sure we all do from time to time.
I get it, we are in the people business. And being in the people business, we have to deal with people, all types of people. Some weeks there are more people types floating around that generate negative energy - much more than we all need,
I dealt with this agent yesterday. He isn't from our firm, just an agent causing some problems for one of my agents and his seller. As hard as I tried, I just couldn't reason with the guy - he was so off side on what he was doing and the way he was thinking. When I asked him (after he told me I had no authority over him) who his authority figure was. I thought maybe he would say his broker or reco - but he went to the Government of Canada - since he is a citizen and I sound like I was born here (his words) thats the only authority figure out there. Hmmm... that's when I bowed out of the conversation.
Our staff puts up with a lot of issues. Of course they are not perfect but they genuinely try to be the best they can to be of service to the public and agents. Sometimes they get a lot of meanness thrown their way - it's a people business after all.
In conversation with someone from my leadership team the other day. The person commented that perhaps the business of real estate had an unequal share of the mean and aggressive types? Who knows? I believe any people business has it's challanges - doesn't matter. When we are in the service business, expectations are high - no matter what the business is.
So, what is the point of this narrative? It is pointless to try to change people, they react the way they do from a stimulis that happened long before we came into their lives. But how we are with the energy they put out is what matters. Do we bite when provoked? Do we get down to their level and play their game? That is the challenge and that is where the seperation happens.
Continually striving to do your best is a good way of being. Getting all wrapped up in the negative emotions of others will cause a lot of personal hurt.
We are so fortunate to be able to be in the business of real estate, it's a great people business.